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Object reference not set to an instance of an object.
Posted: 11 Jun 2020 12:21 PM |
| I am attempting to close a file and this notice is what I get. I thought maybe it was because there was no due date set, but when I added the due date, it still will not let me close the file. I have closed other files without any problem. Any ideas? |
Laura Clary |
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Re: Object reference not set to an instance of an object.
Posted: 11 Jun 2020 12:41 PM |
Hello LClary221,
Can you please provide the exact steps you complete to "close the file" resulting in the error? including the screen you start on, and/or the name of the dialog you are in when the error occurs?
Sounds like you ran into a bug. Thanks. |
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Re: Object reference not set to an instance of an object.
Posted: 11 Jun 2020 12:47 PM |
| I am on 'Case Form' and then click 'Edit' and attempt to change the file from open to closed. I am able to change the 'Case Outcome' to Unable to Contact without any problem. I try to 'Save and Close' or just 'Save' and get the error message either way. |
Laura Clary |
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Re: Object reference not set to an instance of an object.
Posted: 11 Jun 2020 12:49 PM |
| Please email me directly with your account number, client file ID and case ID. (don't post it here). I will take a look at the case in question. my email is brianp@ekyros.com. Thank you! |
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