 LauraF
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| Joined: 11 Sep 2008 |
| Total Posts: 28 |
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help menu
Posted: 20 Jul 2011 01:22 PM |
| I am having trouble with the Help menu tab. When I open that page the "contents" box on the left side of the screen is completely blank. None of the updates or online training are listed for me to click on. Another staff person is on her computer and the contents are listed just fine. Any idea what is going on? |
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Re: help menu
Posted: 20 Jul 2011 01:28 PM |
Hi Laura,
We have had this issue brought up, please see Brian's response below. If you have any other questions please let us know.
Per Brian Paul
"Hi Bev,
We are aware of the issue and are working on a fix. The issue affects some computers running IE8. If you run Windows Vista or Windows 7 upgrading to IE9 will fix the problem today. If you run Windows XP, you are out of luck since IE9 isn't support on XP. However, we are working on a fix for Windows XP users and hope to have it posted within the next day or two. Thanks and sorry for any inconvenience this has caused. "
Blessings,
Ashleigh |
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LauraF
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| Joined: 11 Sep 2008 |
| Total Posts: 28 |
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Re: help menu
Posted: 20 Jul 2011 03:44 PM |
| I have Windows 7 and upgrading corrected the problem! Thank you |
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Re: help menu
Posted: 21 Jul 2011 01:10 AM |
Laura,
That's great to hear! Thank you for letting me know that your issue has been fixed. If you have any other questions and/or concerns don't hesitate in contacting us. Have a GREAT day!
Blessings,
Ashleigh |
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Re: help menu
Posted: 21 Jul 2011 10:05 AM |
Laura,
We are still diligently working to find a fix!
Blessings,
Ashleigh |
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Re: help menu
Posted: 21 Jul 2011 01:52 PM |
Laura-
We have updated the July 2011 release notes, which will allow you to view the training videos TODAY, we are still diligently working on finding a solution for the help tab to be displayed. To access the videos login to CenterPiece, go to the "Help" tab, click on "2011 July Release" and then click "Go to Online Training Center" This will take you to the training home page. Have a great day!
Blessings,
Ashleigh |
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Re: help menu
Posted: 02 Aug 2011 11:29 AM |
Hi Laura,
I wanted to follow-up and let you know that the help tab issue has now been resolved. You can now see the table of contents to the left and search. If you have any other questions please don't hesitate in contacting us. Have a great day!
Blessings,
Ashleigh |
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