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Duplicate Cases
Posted: 20 Jul 2011 11:34 AM |
As I'm entering new clients today, I've noticed that "new cases" are being duplicated when I click Save and Close. It seems to be a random number, one case was duplicated 4 times (with the number ascending from 1 to 4, not just four number 1s.) I'm just deleting the extras, but thought you should know.
Thanks,
Georgia |
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Re: Duplicate Cases
Posted: 20 Jul 2011 12:00 PM |
Hi Georgia,
It's great to hear from you, I hope you are staying cool this summer. I just tested this in our demo database and did not experience the same issue. Can you provide me step by step instructions so I can try and duplicate the issue? I look forward to hearing from you soon. Thank you.
Blessings,
Ashleigh |
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Re: Duplicate Cases
Posted: 27 Jul 2011 12:51 PM |
I seems to do it randomly and only on new client cases. I'm not sure how to replicate it. I just delete the extra ones.
Thanks,
~~g. |
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 Amyc
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| Joined: 11 Apr 2011 |
| Total Posts: 252 |
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Re: Duplicate Cases
Posted: 28 Jul 2011 11:17 AM |
Hi Georgia,
If there is any other information you can give us about when this is happening in your data entry process, that would help us to be able to look at it. Is it still happening in certain instances?
Thanks,
Amy |
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