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1.iGiveHere
Posted by leahm on 1/19/2017 3:22:38 PM
Our Center has been getting calls from a rep from iGiveHere. They want us to switch from Egiving and use them for online giving instead. I don't really know much about them but they said they are working with Ekyros. Are they a company that you are working with to integrate donations? Have any other centers switched over? Do you know any benefits to switching over to them. We are happy with Egiving and I also noticed in their promo video that they have a Susan G Kolman website.
2.Text Reminders
Posted by leahm on 8/4/2016 10:15:15 AM
When we send out text appointment reminders, we get an email saying our client confirmed but on the scheduler under the confirmation code, there are no letters or confirmation code. It's not updating in ekyros as we received confirmations. The only way we are able to know if a client confirms is by the email. This just started yesterday and is still going on today. Thanks for your help
3.Re: Text Reminders
Posted by leahm on 8/8/2016 3:24:45 PM
Thanks. It seems to have cleared itself up and we are not receiving the confirmation codes. Not sure what happened but its working now:)
4.Physician Sign off
Posted by leahm on 12/15/2015 11:23:19 AM
Our center is just starting to upload ultrasound scans into ekyros so we created a fake client to test the physician sign off feature and to see how this would work. I now want to delete this fake client but I'm unable to because it says the file is locked. How am I able to unlock it? I signed in as admin and I also signed in as a test physician and I'm unable to delete the signed sonogram forms. It's taking up our data storage so we would like to remove it.

5.Document Storage
Posted by leahm on 12/15/2015 11:34:57 AM
Is there a way to find out what 10 clients are using our document storage space? I went in the admin and am able to see that our document storage is 41% full. We started to upload drivers licenses but decided not to continue this and I'm not sure what clients we did this for. I'm only able to see that 10 clients are using our storage.

Thanks
Leah
6.Blank Pages
Posted by leahm on 6/15/2010 2:15:16 PM
Hi, I have a question. When I print any large mailing that I have exported to MS Word, every other page is a blank page. Is there something I can do to avoid this? For example I exported the Walk for Life pledge statements to MS word and there were about 250 statements to print. I ended up printing 500 pages and every other page was blank. Our center is charged per copy. We can't afford to pay for blank pages. Also it is way too time consuming to go through all 250 in Word and delete the ...
7.Re: Blank Pages
Posted by leahm on 6/15/2010 3:56:51 PM
Hi Ashleigh,

I thought it was too much text too so I just printed the Batch Receipts and didn't add any wording and it still has a blank page between every page. It doesn't matter if the donor has a lot of donations listed or only one donation. It still leaves me with a blank page.

Thanks,
Leah
8.Re: Blank Pages
Posted by leahm on 6/17/2010 10:17:41 AM
I am using MS Office 2003 and I export the document to Word, then I print them. I don't make any changes once it has been exported to Word

Thanks
Leah
9.Re: Blank Pages
Posted by leahm on 6/22/2010 11:46:34 AM
Hi,
I didn't hear back from you but I did change the top and bottom margins to .20 instead of .25 and that seemed to work on my current mailing. Let me know if you find out anything else.

Leah
10.Lapsed Donor Report
Posted by leahm on 11/16/2009 3:41:20 PM
Hi our center wants to send out two different end of the year letters. One letter to donors who made a donation in 2009 and one letter to people on our donor list who haven't donated in 2009 but have made donations in the past. I was able to run this report in the Lapsed Donor Report but my problem is we want to send out letters to these people and I don't see anyway to filter out the donors who don't receive mail. All the other reports have the "hold mail" yes or no ...
11.Re: Lapsed Donor Report
Posted by leahm on 11/16/2009 4:16:45 PM
Thanks for your help but when I run the second report---"Donated prior to 2009 but not in 2009," I still end up with donors in this report that have their mail on hold (bad addresses). I need to know how to eliminate those people from my report since this is not an option in the lapsed donor report.

Thanks
Lea
12.Re: Lapsed Donor Report
Posted by leahm on 11/17/2009 10:47:31 AM
Thanks Ashleigh
I would like to suggest the hold mail option be added to the lapsed donor report. It would make it alot easier:-)

One last question, is there anyway to run a list of people who have never donated to our center. We have people who have volunteered or have been added to our mailing list but have not made a donation of any kind, how do I get a list of those people?


Thanks
Leah
13.Entering Previous Clients
Posted by leahm on 8/13/2009 11:24:41 AM
Hi, our center has recently purchased Ekyros and we love it! We are in the process of entering some of our clients that visited before we purchased Ekyros. I was wondering what you recommend or what other centers have done as to how far back to start enter clients. For example, did you enter clients that have visited in 2009 or within the last quarter. We want to use Ekyros for all of our stats tracking but it has been time consuming entering all our previous clients and we wanted to know what ...
14.Recording dad's participation
Posted by leahm on 10/20/2008 2:44:41 PM
Our center is looking for a place to keep track of the dads attending our Parenting education with the mom. I found a place under the concepts shared I thought woud work. I changed the type of support from individual to couple. I can't find any report or statistic that will pull this information. Can you help me with this? Or is there another place I should be recording daddy participation
15.Donor Categories
Posted by leahm on 8/19/2008 1:17:17 PM
Hi, I am having an issue with the drop-down "categories" list in the donor's files. Last year during our Walk for Life, I used the drop-down categories list. I added walk team captain, walk for life walker and walk sponser to the list of categories. I did this so it was easy for me to send thank yous and make labels for each group of people. Now I am going back to remove these categories as we will have different walkers and team captains this year. The problem I am having is I ...
16.Donation Receipts Confusion
Posted by leahm on 10/31/2007 1:47:28 PM
Hi, we recently sent out the Ekyros Batch Donor Receipts with a small thank you added to the receipt. This was mailed to all of our donors after our Walk for Life. Many people were confused by the receipt because at the bottom of the receipt is the tear away form that says "Please return the portion with your gift" and then has a space to write in the amount enclosed. Many of our donors thought this was a bill. We received many calls from people telling us they had already paid thier ...
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