Viewing User Profile for: brianp
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Joined: 08-01-2002 04:17 PM
Last Login: 07-18-2020 04:48 PM
Website: http://www.ekyros.com
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 Post Statistics
brianp has contributed to 1,206 out of 7,546 total posts (15.98% of total).
Most Recent Posts:
Re: Ultrasound reports 7/16/2020 9:25:37 AM   (Total replies: 1)
Hi melguz, What exactly is the issue? We have not received any reports of problems since the release.

Re: Ultrasound reports 7/17/2020 12:22:49 PM   (Total replies: 1)
all unsigned sonograms aren't submitted for review until you attached scans and/or a machine report (pdf). all signed sonograms are displayed under the Medical tab of the client's chart. you can also download the reports under the Signed tab of the Physician Sign-off page. if you need additional assistance please call us. our number is at the top of our web site. i'm also including it here: 469-293-3079. Call us anytime, we don't charge for support or training. hope that helps.

Re: error in downloading online Egiving NCS 1/15/2020 9:33:16 AM   (Total replies: 1)
Maria, We've received a number of reports from customers using eGiving having a similar problem. It appears eGiving changed something on their end that has broken our connector. This usually happens when they upgrade their API, but unfortunately they have not notified us of any changes. We're attempting to contact them today, but it's difficult as their support isn't that great...taking a long time to get back to us. I suggest you call them too and report the error. I'll post back ...

Re: error in downloading online Egiving NCS 1/15/2020 10:14:03 AM   (Total replies: 0)
Maria, It looks like they shut off their API. When our connector tries to call their API, we get an HTTP 404 page not found error. Yikes!

Re: error in downloading online Egiving NCS 1/15/2020 10:34:52 AM   (Total replies: 1)
Maria, I just heard back from MinistryBrands. They confirmed this is an issue on their end and their development team is working to fix. I'll post back here once the issue is resolved. Thanks!

Re: error in downloading online Egiving NCS 1/15/2020 10:52:48 AM   (Total replies: 1)
You're welcome. If you are as frustrated with MinistryBrands as we are, you might want to consider making a change to Stewardship Technology. They are great partners, and we also have a connector that integrates with their system. check out their website below if you're interested. Tell them eKYROS sent ya! https://www.stewardshiptechnology.com/

Re: Creating email in administration tab 4/20/2020 4:50:59 PM   (Total replies: 0)
Hi Jvanture! When setting up email for SMTP Server: [API User/Key]=Email Account [API Secret]=Email Password [Default Email]=Same as Email Account. Hope that helps!

Re: Object reference not set to an instance of an object. 6/11/2020 12:41:33 PM   (Total replies: 1)
Hello LClary221, Can you please provide the exact steps you complete to "close the file" resulting in the error? including the screen you start on, and/or the name of the dialog you are in when the error occurs? Sounds like you ran into a bug. Thanks.

Re: Object reference not set to an instance of an object. 6/11/2020 12:49:50 PM   (Total replies: 0)
Please email me directly with your account number, client file ID and case ID. (don't post it here). I will take a look at the case in question. my email is brianp@ekyros.com. Thank you!

Re: Unable to search under 'Files' but able to search under 'Cases' 6/22/2020 10:03:11 AM   (Total replies: 0)
Please click the Clear Filter button (in the yellow bar). Then try searching again. It appears you have additional criteria set that's resulting in 0 records found. Hope that helps.

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