Viewing User Profile for: brianp
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Joined: 08-01-2002 04:17 PM
Last Login: 11-27-2018 09:18 PM
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 Post Statistics
brianp has contributed to 1,192 out of 7,443 total posts (16.02% of total).
Most Recent Posts:
Re: cine loop feature on sonogram 9/17/2018 12:28:53 PM   (Total replies: 1)
Hi memrie, The pause / playback buttons on all browsers we tested with are displayed at the bottom of the video. We support all major modern browsers including Microsoft Edge, Google Chrome, Firefox and Safari (on mac, tablet, phone). What browser are you using? Each browser has it's on inline video player. I suggest you try using a different browser and see if it that helps. If you still have issues, we might need more details including a screenshot of the issue. I recommend you ...

Re: cine loop feature on sonogram 9/17/2018 12:54:07 PM   (Total replies: 0)
I would use Firefox over Microsoft Internet Explorer (IE) as IE is not as up to date with current browser standards. I also replayed cine loops with Chrome, and noticed if you move the mouse off the video, the play/pause button will eventually fade away. Hope that helps!

Re: Make File ID # Visible in Physician Sign Off 11/14/2018 9:00:53 AM   (Total replies: 0)
Hi Melbourne, We'll add client FileID to the physician review form in our next update...due in about a month. Thanks for the feedback!

Re: Missing Staff/Volunteer names under activity 4/20/2019 1:46:08 PM   (Total replies: 0)
Hi HeatherSmith, Check the audit tab under the client file. Any changes to the activity forms (and client file) will show there. Also, feel free to give us a call next week. We'd be happy to look into the issue with you. But I can tell you nothing has changed in the software that would cause you to lose your staff info associated to the client forms...

Re: case stats/reports 6/13/2019 11:42:22 AM   (Total replies: 0)
Hello NurseNelson! Try running the Case Status report and sort by Case# in descending order. (Click the case# column). All clients with Case Number > 1 have multiple cases. You can also export to excel to de-duplicate the list. If you're not sure how to do that, please call your account manager. They call walk you through that step. Hope that helps!

Re: Mobile Intake 5/14/2019 12:02:59 PM   (Total replies: 0)
Hello Monicamh, Yes, you should see an announcement regarding a release date within the next week or two. Sorry for the delay, but we've made several enhancements based on customer feedback over the last 2-3 months. Including the ability to customize intake forms by removing questions and making other question required. If you'd like to get an early preview, give us a call. We'd be happy to do a demo. Thanks!

Re: Problem with Online Giving Connector 5/17/2018 8:56:35 AM   (Total replies: 1)
I believe we posted a fix for this issue a few days ago. Are you still getting the error today?

Re: Problem with Online Giving Connector 5/17/2018 8:57:35 AM   (Total replies: 1)
Also, please confirm you are using the eGivingNCS connector.

Re: Problem with Online Giving Connector 5/17/2018 9:07:53 AM   (Total replies: 1)
When setting up the connector for the NEW eGiving account, you need to register with the connector name "eGivingNCS". Using the old connector called "eGiving" will not work with your new migrated account.

Re: Problem with Online Giving Connector 5/17/2018 9:14:52 AM   (Total replies: 2)
Awesome! Have a blessed day!

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