Viewing User Profile for: brianp
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Joined: 08-01-2002 04:17 PM
Last Login: 04-02-2020 12:47 AM
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 Post Statistics
brianp has contributed to 1,204 out of 7,534 total posts (15.98% of total).
Most Recent Posts:
Re: error in downloading online Egiving NCS 1/15/2020 9:33:16 AM   (Total replies: 1)
Maria, We've received a number of reports from customers using eGiving having a similar problem. It appears eGiving changed something on their end that has broken our connector. This usually happens when they upgrade their API, but unfortunately they have not notified us of any changes. We're attempting to contact them today, but it's difficult as their support isn't that great...taking a long time to get back to us. I suggest you call them too and report the error. I'll post back ...

Re: error in downloading online Egiving NCS 1/15/2020 10:14:03 AM   (Total replies: 0)
Maria, It looks like they shut off their API. When our connector tries to call their API, we get an HTTP 404 page not found error. Yikes!

Re: error in downloading online Egiving NCS 1/15/2020 10:34:52 AM   (Total replies: 1)
Maria, I just heard back from MinistryBrands. They confirmed this is an issue on their end and their development team is working to fix. I'll post back here once the issue is resolved. Thanks!

Re: error in downloading online Egiving NCS 1/15/2020 10:52:48 AM   (Total replies: 1)
You're welcome. If you are as frustrated with MinistryBrands as we are, you might want to consider making a change to Stewardship Technology. They are great partners, and we also have a connector that integrates with their system. check out their website below if you're interested. Tell them eKYROS sent ya!

Re: error in downloading online Egiving NCS 1/16/2020 2:04:30 PM   (Total replies: 0)
Maria, Thanks for the confirmation. They still have not gotten back to us. <sigh>

Re: Creating email in administration tab 4/20/2020 4:50:59 PM   (Total replies: 0)
Hi Jvanture! When setting up email for SMTP Server: [API User/Key]=Email Account [API Secret]=Email Password [Default Email]=Same as Email Account. Hope that helps!

Re: Object reference not set to an instance of an object. 6/11/2020 12:41:33 PM   (Total replies: 1)
Hello LClary221, Can you please provide the exact steps you complete to "close the file" resulting in the error? including the screen you start on, and/or the name of the dialog you are in when the error occurs? Sounds like you ran into a bug. Thanks.

Re: Object reference not set to an instance of an object. 6/11/2020 12:49:50 PM   (Total replies: 0)
Please email me directly with your account number, client file ID and case ID. (don't post it here). I will take a look at the case in question. my email is Thank you!

Re: Unable to search under 'Files' but able to search under 'Cases' 6/22/2020 10:03:11 AM   (Total replies: 0)
Please click the Clear Filter button (in the yellow bar). Then try searching again. It appears you have additional criteria set that's resulting in 0 records found. Hope that helps.

Re: Mobile Intake - Printing Client Forms 7/24/2019 6:11:29 PM   (Total replies: 1)
Dear adcantrell, The primary goal of the mobile forms is to help you go paperless. Once the forms are returned, you review the data in the Quick Form by clicking the "Start Intake" button (don't forget to select a case to apply the forms to). So your workflow should be... 1-Center send forms to client 2-Client completes and returns forms via Mobile Intake application. 3-Under Office/Mobile Intake inbox, expand row of returned form and click Start Intake 4-This opens the Quick Form ...

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