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scpcljculler is not online. Last active: 9/27/2018 8:34:33 AM scpcljculler
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Client Search
Posted: 26 Sep 2017 01:32 PM
I was updating client files and stepped away, when I returned, I no longer can search for clients. I can enter the last name, and 0 records appear. I tried many names, phone numbers, etc and tried the advanced search with the same result. I generate reports and the names are there. Please advise, I'm sorting of dead in the water. Thank you!
brianp is not online. Last active: 9/11/2019 8:34:32 PM brianp
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Re: Client Search
Posted: 26 Sep 2017 01:38 PM
Click the 'Clear Filter' link in the yellow bar below the search criteria. That should fix it.

kristenp is not online. Last active: 10/14/2019 11:53:58 AM kristenp
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Re: Client Search
Posted: 26 Sep 2017 01:40 PM
Hi there,

It sounds like you just need to clear your search filter. There should be a bright yellow ribbon with the words 'clear filter' on the left side just below your search fields. You want to click on the words 'clear filter' and it will clear out all the search fields so that you are searching from the entire database again. You may simply have a blank space (tab) in one of the fields that you can't actually see that just needs to be cleared out (perhaps even in the advance search area).

Please feel free to give me a call if this doesn't do it. My contact information is below.

Have a beautiful rest of your day!

Kris Paul
469-293-3079 X106

http://www.ekyros.com/Pub/images/ek-logo391x100.png
scpcljculler is not online. Last active: 9/27/2018 8:34:33 AM scpcljculler
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Re: Client Search
Posted: 26 Sep 2017 01:41 PM
It did - Thank you! What caused it to need cleared?
brianp is not online. Last active: 9/11/2019 8:34:32 PM brianp
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Re: Client Search
Posted: 26 Sep 2017 02:27 PM
you had a filter set.

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