CenterPiece Discussions  > Feedback & Support  > Case Visit Primary Reason - Disabled Options are Visible  
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abuckner is not online. Last active: 7/15/2019 9:16:13 AM abuckner
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Case Visit Primary Reason - Disabled Options are Visible
Posted: 24 Apr 2017 10:27 AM
I am having an issue with our Case Visit form. When we got to select the primary reason for this visit, all of the options, including those that have been disabled, are able to be selected. I've reviewed the list to ensure that the options are correctly enabled and disabled, but they still are able to be chosen.

Any suggestions?

Thanks,
doloresc is not online. Last active: 7/16/2019 8:16:09 AM doloresc
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Re: Case Visit Primary Reason - Disabled Options are Visible
Posted: 24 Apr 2017 10:47 AM
Happy Monday abuckner! Thanks for contacting us. When you edit the list, after you check enable/disable please be sure to select UPDATE before closing. It sounds like that is the only step you are missing to have the item be disabled.
Should you have any questions, please feel free to contact your Account Manager directly for further assistance.
Have a beautiful day!

doloresc
ashleighg is not online. Last active: 7/16/2019 5:19:50 PM ashleighg
www.ekyros.com
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Re: Case Visit Primary Reason - Disabled Options are Visible
Posted: 24 Apr 2017 10:50 AM
Hi Abuckner!
It's great to hear from you, the disabled items will *not* display when you are entering a NEW case visit form. They will display when you are editing an *existing* (saved) case visit form. Let me know if that addresses your question, have a GREAT day!

Blessings,
Ashleigh

abuckner is not online. Last active: 7/15/2019 9:16:13 AM abuckner
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Re: Case Visit Primary Reason - Disabled Options are Visible
Posted: 24 Apr 2017 11:01 AM
Thank you, Ashleigh! This is what is happening.

Thank you
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